Privacy Policy
Last updated: August 2026
1. Information We Collect
JoharFix Solutions Pvt. Ltd. collects user and service partner information such as name, mobile phone number, service address, profile details, and KYC/identification documents to process home service bookings and manage service partner accounts efficiently. We also collect device information, IP address, and usage analytics to improve our platform.
2. Location Data & Background Location Usage
For service delivery and partner operations, our mobile applications (specifically JoharFix Partner App) collect precise location data and background location data. Background location is collected even when the app is closed or not in active use to:
- Assign nearby customer booking requests to service partners in real-time.
- Provide customers with live tracking of technicians while en route to a service location.
- Ensure safety, verify service arrival, and calculate travel route efficiency.
Location tracking can be enabled or disabled at any time through device settings or by toggling duty status in the app.
3. How We Use Your Data
We use your information exclusively to connect customers with background-verified technicians, send real-time SMS/WhatsApp service status updates, process payments, and improve overall customer and partner experience.
4. Data Security & Third-Party Sharing
We never sell your personal information to third parties. Payments processed online are encrypted via RBI-approved payment gateways (Razorpay / Cashfree). We implement industry-standard SSL encryption and access controls to protect your data.
5. Account & Data Deletion Request
Users and Partners have the right to request the deletion of their account and associated personal data at any time. To request account deletion, please send an email to support@joharfix.com with your registered phone number, or submit a request directly through the account settings menu in the mobile app. Account deletion requests are processed within 7 business days.
6. Cookie Policy
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
7. Contact Us
For any privacy-related queries or data deletion requests, please contact us at support@joharfix.com or call +91 70045 85468.